Update from Kona Coast Vacations
*Updated August 7, 2020
The health and safety of our residents and visitors are paramount and as such, we want to ensure you are fully informed of the impacts of COVID-19 on our area and the current status of travel. As this is a rapidly evolving situation, we’ll continue to post updates on this page. In the meantime, stay healthy and stay safe. We can’t wait to see you again!
- Hawaii requires a mandatory 14-Day Quarantine for all persons entering the State of Hawaii through at least August 31, 2020. Click for more information.
- On June 10, 2020, Hawaii’s Governor issued a Ninth (9) Proclamation that states in part that Vacation Rentals are now allowed to legally operate but Short-Term Vacation Rentals are not permitted as designated quarantine locations.
- On August 6, 2020, Hawaii’s Governor Ige issued a new order. Effective August 11, 2020, the mandatory 14-day quarantine order for inter-island travel will be reinstated. This order will continue through August 31, 2020, unless it is terminated or extended by a separate proclamation. The quarantine rule applies to people traveling from Oahu to the neighbor islands, but will not affect travelers flying to Oahu or between other islands.
- Hawaii Department of Health/Travel Information Department of Transportation/Airports
- If you are a guest with questions about your reservation, please call 808-329-2140.
- For the most up-to-date information and current protocols on COVID-19, visit cdc.gov.
Here are some of the precautionary measures we are taking:
- We have always used cleaning products with disinfectant. In addition to normal cleaning procedures, our housekeeping staff will increase focus on “high touch” items like light switches, doorknobs, remotes, etc.
- No Contact Check-In. Check-in for all properties is available via Electronic lock or Lock box directly at the accommodation
- If you have any questions, please contact our office at 808-329-2140 or email@example.com.
I’m arriving from the mainland on or after August 1st, do I still have to quarantine?
Yes. On June 24, 2020, Hawaii’s Governor Ige announced that beginning August 1, 2020, passengers arriving to the Islands must present a valid negative Covid-19 test in order to avoid the quarantine; however, this has been rescinded apparently due to the pre-travel testing program that Hawaii had planned failed.
Where can I find more information about travel to the State after August 1st?
Are you providing refunds on bookings?
If your reservation arrives after August 1, 2020 or up to August 31, 2020, we will allow you to move the reservation within 365 days of arrival, in the same property and we will waive any change fees for any deferral. This is subject to seasonal rate changes. If you decide to come in holiday season versus value season for example, guests will be responsible for only the rate difference and taxes on those differences.
I do not wish to hae a travel credit – what will I get back if I cancel?
The amount that is refunded to you will depend upon the cancellation policy of the website you booked with and your dates of travel, but at a minimum you will receive a refund of the cleaning fee, booking fee and Peace of Mind Protection.
Isn’t there a travel ban?
Your questions can be answered by the Hawaii Department of Transportation – Airports Division. You can reach them by email at firstname.lastname@example.org or by phone at (808) 836-6413
Will complex amenities (pool, spa, etc.,) be available to use?
Available amenities vary at each Complex, many have restricted use. Please inquire with KCV.
Are restaurants or other businesses open?
Hawaii Island/State of Hawaii are following governmental guidelines for the Covid-19 Coronavirus Pandemic. Currently, many businesses are in the process of re-opening. Some restaurants are now open for sit down dining while others are offering takeout. We recommend to call ahead or look at the business/vendor website.