Kona Coast Vacations Reaches Major Milestone

In 2006, Kona Coast Vacations was founded on the Big Island with a clear mission: deliver exceptional vacation rental management and unforgettable guest experiences through thoughtful service and reliable care. Two decades later, we are proud to be one of the longest-standing locally managed vacation rental management companies in the region, managing over 250 properties and serving hundreds of thousands of guests.

As we mark our 20th anniversary in 2026, we reflect on our growth, the challenges we have overcome, the community we serve, and the values that guide us. Below we share our story, our commitment, and what guests and homeowners have said along the way.

big island in august

Founding and Growth

Kona Coast Vacations was launched by co‑founders Lorrie Zimmerman and Chris Zeigler, who envisioned something beyond basic property management. From their beginnings in Lorrie’s ohana dwelling, where Chris handled day‑to‑day operations and guest needs, they pursued a standard of professionalism and warmth that set Kona Coast Vacations apart.

In 2011, partner Ted Klassen joined, bringing strong business insight and helping the company scale. Under his and the rest of the leadership’s guidance, Kona Coast Vacations grew from about 75 properties to over 250, expanded services (including in‑house commercial laundry), and earned recognition as one of Hawai‘i’s fastest growing businesses nearly every year since 2013.

Adapting Through Challenges

Over 20 years, we have faced many external challenges:

  • The global COVID‑19 pandemic, which disrupted travel and impacted occupancy.
  • Local natural events such as lava eruptions.
  • Public health concerns, including dengue outbreaks.
  • Regulatory changes, such as Hawai‘i County Ordinance 118, which introduced new restrictions on vacation rentals.

We also confront everyday operational challenges unique to island life: recruiting and retaining skilled staff in a limited labor market. Despite that, our leadership team now has over 103 years of combined local vacation rental industry experience, with many employees and managers having served 7‑13 years or more. That consistency is a source of strength and reliability for both homeowners and guests.

 

Milestones, Innovation, and Recognition

Some key accomplishments over the past two decades include:

  • Regular inclusion in Pacific Business News’ “Fastest 50 Growing Companies” since 2013
  • Awards such as “Best Vacation Rental Agency” in Hawai‘i in 2015 and 2016
  • BBB accreditation since 2018
  • Consistently high review ratings: 4.8 on Google
  • Achieved Airbnb SuperHost and Vrbo Premier Partner status
  • Leading sustainability practices: solar energy, water recycling programs, minimizing single‑use plastics, maintaining digital guest guides

When asked about what sets Kona Coast Vacations apart, Makenzie Ebaniz, General Manager of Operations, said:

“We’ve never tried to be the biggest—we’ve focused on being the best. That means doing the right thing, even when it’s hard. That’s how we’ve earned the trust of owners and guests for 20 years.”

And Makenzie Ebaniz, General Manager, adds:

“Our mission from day one has been to care deeply—about our owners, our guests, our homes, and each other. That care is what has made Kona Coast Vacations not just a service, but part of the aloha spirit that defines this place.”

What Our Guests Say

Our guest reviews reflect what motivates us every day: making stays memorable, comfortable, and seamless. Here are a few recent comments:

  • “Outstanding vacation experiences… the property was immaculate, the staff helpful and responsive. We’ll be back!”
  • “Service was five‑star! Best vacation rental experience we’ve ever had.”
  • “The location was perfect, the views breathtaking, and the attention to detail made all the difference.”

These reviews affirm that even after 20 years, the guest experience remains the core of our work.

Community, Relationships, and Values

Homeowners and repeat guests often tell us they appreciate our transparency, consistent communication, and proactive care. Many homeowners have been with us for over a decade—a reflection of trust. In addition, our team continues to hire and partner locally, invest in sustainability, and support local businesses and causes.

Consistency in leadership and staff has helped us maintain high standards. Our local presence means when guests call or something goes wrong, we can act quickly. Our culture is built on accountability, integrity, and aloha—values that guide both guest experience and homeowner partnerships.

Looking Ahead

As we celebrate 20 years, we are focused on the future:

  • Enhancing direct booking channels to give guests greater value and flexibility
  • Adopting new technology for guest communication, property care, and operational efficiency
  • Growing our property portfolio with homeowners who share our commitment to quality and sustainable practices
  • Continuing to lead in environmental stewardship and service excellence on the Big Island

Thank You for 20 Years

We extend our deepest gratitude to our guests, homeowners, staff, and the Kona community. Your loyalty, feedback, and support are what have made these 20 years possible.

Book your stay or learn more at konacoastvacations.com >