Kona Coast and
Kohala CoastPROPERTY MANAGEMENT

We have had our home in the vacation rental program with Kona Coast Vacations for 11 years. They have been very good to work with and very responsive whenever we have a question. Whenever there is an unexpected repair or maintenance item that needs our attention, Kona Coast Vacations maintenance team lets us know and gets our feedback when necessary. Our guests have also commented on the responsiveness of the Kona Coast Vacations team. Our home is marketed well and we have a busy rental calendar. We plan to continue with Kona Coast Vacations as our Property management company. We have also recommended them to others who are new to having a vacation rental property. Mahalo to Kona Coast Vacations!

Kona Coast Vacations has been my property management company since day one, and there is no question that choosing them was the single most important and best decision I made after closing on the house. I was an utter rookie, without any experience as a vacation-rental owner, and thus was constantly bombarding the KCV office with question after question, problem after problem, issue after issue- some sensible and important, many completely inane and trivial. Regardless of what particular difficulty I threw at them, the staff at the office was, without exception, unfailingly kind, patient, helpful, and- always- extremely competent. Their willingness to consistently go the extra mile for me was a real revelation. The house in question needed substantial capital improvements (made by many different local contractors), which had to be completed in a finite, inflexible time-frame, and I was 5,000 miles away; so my need for a knowledgable, efficient property management team was truly pressing. KCV came through for me then, and continues to do so to this day. (The house has received nothing but five-star reviews thus far, which of course is due in no small part to the thorough, efficient way the property is managed.) Being a New York City resident for most of my life gave me a pretty close-up view of capitalism in general (both good and bad, honest and dishonest), and of the service industry in particular. I've seen it with my own two eyes, so many times: the success of this kind of company is completely dependent on the quality of the people who run it and work for it. This is where KCV really shines. Every single person- without exception- I've dealt with at KCV over the last nine months has been awesome. They have treated me with respect and kindness, and have made it plain, through their actions and words, that they "get it": they understand that the house I have entrusted them with the care of is not only a source of profit, not only the most important investment of my life, but is, most of all, a second home that my family, friends and I have come to love. From the ownership, to the office staff (especially Makenzie, Amy, Becky, Gabby, and Asi), to the maintenance team, to the cleaning crew, there is one common theme at KCV: they make you feel like you're the only homeowner on the roster, even though you're actually one of more than 200. That's not an easy trick to pull off, but they've done it for me, many times over, since the first day I became their client. It's a good feeling to know I chose the property management company which, somehow, has nothing but all-stars in their lineup.

As a vacation rental Owner, KCV is amazing! Highly responsive, taking care of every detail, cleaning and maintaining our home in like-new condition. In a time and place of poor service generally, these folks are a beacon of light! Highly recommend!

As owners we've entrusted our investment and home away from home with Kona Coast Vacations for almost 10 years. They have an amazing team that has gone above and beyond to meet our needs and expectations. They communicate well and guide us with important decisions and most importantly take care of every aspect of our property while we're on the Mainland.

We purchased our condo in late 2019 and interviewed several management companies. From the first minute we spoke to members of the KCV team we felt like we were part of the ohana. To be honest we really didn’t know what we were doing buying a condo and putting it into a rental management system - such novices! But KCV helped us every step of the way. Every time we called in to the office (and there were many calls) we were treated with a friendly “Aloha” that told us there was a smiling team member on the other end of the line. KCV helped us with great suggestions for local furniture, flooring and blinds companies that were all first class. They arranged for deliveries and inspections that made us feel so comfortable. We are now 5 years into our journey with KCV and couldn’t be happier. Please keep up the amazing work that everyone is doing at KCV. We appreciate it so much.

Since Kona Coast Vacations has taken over management of our property our experience has been excellent. Occupancy and income have increased with the efficient booking system and staff KCV has in place. Just as importantly KCVs attention to detail in maintaining our home has been laudable. They assist every step of the way identifying issues and recommending solutions. As an example I needed help on short notice to install a new television system. The owner of KCV himself came by immediately to get the job done!

Thanks for the very informative newsletter. We also want to take this opportunity to say how impressed we are with all of you at KCV, and with the bookings we have had. It is nearly exactly what you estimated the yearly return might be when we first met last Mar and signed the contract. We look forward to actually using our property for the first time in November!

My husband, Randy Corey, and I (Joanne Corey) want to extend a thank you to you for something you did for us and our condo at Casa De Emdeko (#212), recently. Our bedroom TV went out, and the guest was adamant that he needed that TV. You responded quickly and went out, on a Sunday, and got it purchased and set up. We thank you so much for your time and effort to please this guest. I'm sure your efforts saved us from getting a bad review. We are very happy with the response and attention we have received from Kona Coast Vacations, and will highly recommend you to anyone looking for a management company. Hope to see you again on one of our visits to Kona. Many mahalos,

In February 2016 we switched to Kona Coast Vacations for management of our Kailua-Kona condo. The process, from our initial meeting with Natalie, to going live on-line was very quick and fluid. During this transition we met with owners, and staff from accounting, maintenance, inspection/cleaning and reservations. Every staff member was extremely pleasant and informative.

Last thing--I wanted you to know that absolutely everyone at Kona Coast Vacations is fabulous. Everyone is extremely helpful and pleasant. You have amazing customer service! I truly appreciate all of you:). I recommend your services to anyone I can! Have a great day!!